In spring 2006 we were the first energy supplier to publish a Customer Charter to show you exactly what you can expect from us.

We’re all about making your experience better and giving you a reason to smile. That’s why we’ve recently updated our Customer Charter with even stronger commitments to you.

If you’ve read some of my previous posts on the Atlantic Forum, you’ll have noted that environmentally friendly travel is one of the big things we try to promote to our employees at Atlantic.

The ‘Big Green Commuter Challenge’ is one such initiative which was established several years ago.

Direct Debit is the topic of the moment and it’s clear that budgeting for your energy costs is important to you in the current economic climate. It’s great to see so many of you are taking control and looking for ways to save money.

The benefits of Direct Debit are featured on the website on our Ways to pay and Pay less with Direct Debit pages, but I thought I’d share answers to some commonly asked questions here.